Picture credit: Dépop
Sellers on Etsy-owned clothes resale app Dépop had been confronted with late funds. Over the previous few months, increasingly more sellers have reported that their fee dates are frequently delayed, with little response from the Depop help group.
Depop, which Etsy purchased for $1.6 billion in 2021, is like Instagram for pawning used gadgets: sellers put up pictures of clothes and accessories they wish to promote, which Buyers can browse by way of hashtags and algorithmic suggestions. Patrons could make presents, and if the vendor accepts, they are going to be paid – minus Depop’s share – two days after supply.
A streetwear vendor, whose retailer is @fentoozler791, instructed TechCrunch that he acquired a $200 fee for a number of packages that had been delayed greater than per week. At first, the Depop app indicated that they might be paid on a Wednesday; every day the app pushed again the fee date by one other day and a number of makes an attempt to contact Depop’s help group yielded no outcomes.
“Depop didn’t reply with an actual written response till I despatched one other request threatening to now not use their companies. It appeared like they didn’t care till they realized they might lose my cash due to all of the charges they charged me,” @fentoozler791 instructed TechCrunch. “I am fortunate that my pleading and lengthy paragraph lastly satisfied them, however I by no means acquired a straight reply as to why this occurred.”
A number of different sellers have reported related points on the r/Depop subreddit, X, Fb and Instagram: Cost dates are repeatedly pushed again at some point at a time, with none rationalization.
“I simply offered an merchandise final evening and dropped it off on the put up workplace right this moment and I am apprehensive I am going to need to contact Depop once more after it is delivered,” stated @fentoozler791, who has been promoting on Depop for over a yr. “After this, I’m undecided I can promote extra on Depop.”
When TechCrunch first reported these sellers’ fee points to Depop final week, a spokesperson stated the corporate’s help group had had a ticket queue longer than d traditional, however they did not know why salespeople had been having hassle getting paid. After additional requests for remark, Depop instructed TechCrunch on Wednesday that it had found a problem inflicting these fee delays.
“We’re very sorry that some sellers have skilled late funds over the previous week. We recognized a problem in our automated fee system which has now been resolved and all pending funds have been despatched to the affected sellers,” Depop stated. “These must be acquired within the coming days, relying on financial institution processing instances.”
Depop stated that sellers who contacted the help group ought to have acquired a response by right this moment and that the corporate will proactively notify its high-volume sellers.
Moreover, Depop has typically instituted unannounced further charges, billed as “purchaser service charges.”
When TechCrunch requested Depop concerning the price, a spokesperson advised it may be a take a look at, however the take a look at is utilized inconsistently within the app, that means some patrons get a couple of additional {dollars} to pay, whereas others don’t. Depop’s Zendesk account had leaf explaining the charges, however they’ve since grow to be personal.
The now-private assist web page said that the extra 5% price was supposed to “improve options, enhance safety, and optimize efficiency.”
“What does our 10% cowl then, if you happen to additionally want a further 5% from patrons? YouTube creator Simply Outdated Issues stated in a video. “You couldn’t blow up your online business any sooner than what Depop is at present attempting to do.”
Depop is not as widespread as different resale websites like Poshmark, however some favor the smaller platform as a result of it requires a ten% reduce of gross sales, in comparison with Poshmark’s 20%. Vinté can also be gaining reputation within the UK, as Poshmark is not obtainable there.
Regardless of its sellers’ current woes, Apptopia information reveals that Depop’s day by day energetic customers (DAU) have been rising. Worldwide, cellular DAUs elevated 30% year-over-year for this quarter. Depop instructed TechCrunch that it gained 5 million registered customers final yr, bringing its consumer base to 35 million.
“We all know that quick funds are essential for our sellers, and we’re making adjustments to our programs to make sure we will course of larger fee volumes shortly, as our neighborhood grows,” Depop stated.
